有关你的取件以及物品派送的重要信息。
由于不停加剧的新冠性肺炎(Covid-19)局面,在此非常时期 , 七海国际作了相关调整, 为你的健康,我们所有客户的健康,以及我们自己员工的健康提供最大能力的保障.
我们要求我们的司机在为你进行送件或者取件的时候至少要与你保持2米以上的距离.所有的送件以及取件, 现在都只能在大楼外部的路边进行.这个是对我们的正常服务流程进行了调整,现在我们的司机必须只能在室外进行工作,而且所有服务的界限不能超越你的前门. 我们非常抱歉对你带来的所有不便.
• 签名 - 签名不再需要了,取而代之的是,我们的司机会将你的全名或者在场的人的全名为你在签名框内填写好.
• 照片 - 照片现在是我们送件/取件的凭证,然而,为了尊敬您的隐私,我们的司机被要求不将您本人,或者您的家人,影在照片内, 取而代之的是:
o 送空箱 - 我们的照片会清晰的显示出一整套的空箱放在您地址的前门或者您大楼前门处的前台.-
o 取件 - 我们的照片会显示所有不是用七海国际纸箱打包的全部物品
o 物品返送 - 我们会用单张照片或者多张照片为你一起显示全部返送回您地址的全部物品
o 移动木屋, 在装载阶段, 会提供一系列照片为您显示木屋装载的进程,分别在木屋装载至25%, 50%, 75%以及装载完毕这些阶段性照片.
o 移动木屋, 在卸载阶段, 会提供照片为你显示当您的木屋刚被打开准备卸载时的样子
• 取件收据 - 如果您需要,我们还是可以为你提供取件收据,否则的话,取件收据将会连同我们司机自己的取件单据被一并完成并上载至我们的系统.
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国家状态 - 最后更新于 07.04.2022 08:46 UTC
自新冠病毒 (COVID-19) 爆发以来，七海国际一直与全球当地政府及权威机构积极配合协作来保障我们全部客户和工作人员的安全。
我们会努力持续更新您只要有任何情况发生改变或者我们收到任何更多的信息。
请阅读以下最新的更新。
各国最新的取件与派送状态罗列于下。
供您参考：
绿色 = 正常的完整服务
桔色 = 某些服务受到延误
红色 = 某些服务暂时暂停
澳大利亚
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
奥地利
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
比利时
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
加拿大
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
中国
Local collection and deliveries are running as normal*. However, as Covid-19 lockdowns are implemented city-by-city, some collections and deliveries may need to be re-scheduled if your city is affected.
Shipping to China is also subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
丹麥
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
其他欧洲 & 欧盟国家
Please contact Customer Service for latest information*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
法国
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
德国
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
香港
Local collection and deliveries are running as normal*, however due to recent Covid-19 restrictions put in place by the Hong Kong government, we're putting the following measures in place:
- Drivers aren't allowed to go further than the lobby of your building, so they won't be able to assist with moving items downstairs for collections or up to your apartment for deliveries.
- Drivers can only spend two hours at the location.
Shipping to Hong Kong is also subject to possible delays due to ongoing industry-wide congestion, but we'll continue to inform you about any delays related to your shipment.
印度尼西亚
Local deliveries running as normal*. Interstate restrictions are in place across the country which may cause delays to deliveries.
爱尔兰
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
Due to a backlog of TOR clearances at Customs, all deliveries into Ireland are subject to a 2 week delay.
意大利
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
马来西亚
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
荷兰
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
新西兰
Local collections and deliveries are running as normal.
Red light restrictions for the rest of New Zealand. Some 3rd party jobs may be affected
葡萄牙
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
新加坡
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
西班牙
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
南非
Local deliveries and collections running as normal*. Depot visits by appointment only. Loading and off-loading service not available due to COVID-19 restrictions.
瑞典
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
台灣
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
泰国
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
英国
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
美国
Local collection and deliveries are running as normal*, however shipping is subject to possible delays due to ongoing industry-wide congestion. We will continue to keep you informed about any delays related to your shipping.
Currently no countries or regions have any service suspensions.
Currently no countries or regions have complete service suspensions.
Latest Updates
February 9th, 2022 - Hong Kong to tighten Covid-19 restrictions.
Due to a recent surge in coronavirus cases, Hong Kong will be increasing Covid-19 restrictions starting from Thursday 10th February 2022. To abide by these new rules and protect our customers and staff, we're putting the following measures in place:
- Drivers aren't allowed to go further than the lobby of your building, so they won't be able to assist with moving items downstairs for collections or up to your apartment for deliveries.
- Drivers can only spend two hours at the location.
Shipping to Hong Kong is also subject to possible delays due to ongoing industry-wide congestion, but we'll continue to inform you about any delays related to your shipment.
November 26th, 2021 - South African countries added to UK's red list.
Due to the spread of the COVID-19 variant B.1.1.529, South Africa, Namibia, Zimbabwe, Botswana, Lesotho and Eswatini have been added to the UK's red list. Flights from these countries are temporarily suspended until 4 am Sunday 28 November to give the UK's hotel quarantine system time to get organised. However, there's no need to cancel your order as our services will continue as usual.
Do note, non-UK and Irish residents will not be able to enter England if they have been in any of the six countries listed above in the past ten days. Any British or Irish residents arriving after 4 am on Sunday will have to quarantine in a hotel, and those returning before must isolate at home.
Those planning to travel from the UK to countries on the red list must ensure they are up to date with their COVID-19 vaccination courses and boosters and are recommended to consult with a health professional first.
November 4th, 2021 - New Zealand lockdown continues to ease.
The New Zealand government has eased lockdown restrictions in Auckland to a level 3 status.
What does this mean for your region?
Auckland (Level 3) - Still operational, all staff following Covid-19 guidelines. (Contactless collections/deliveries).
Wellington (Level 2) - Still operational, all staff following Covid-19 guidelines.
South Island (Level 2) - Still operational, all staff following Covid-19 guidelines.
North Island (other areas) (Level 2) - Still operational, all staff following Covid-19 guidelines.
September 8th, 2021 - New Zealand lockdown eases.
The New Zealand government has eased lockdown restrictions outside of Auckland to a level 2 status.
What does this mean for your region?
Auckland (Level 4) - Still operational, all staff following Covid-19 guidelines. (Contactless collections/deliveries).
Wellington (Level 2) - Still operational, all staff following Covid-19 guidelines.
South Island (Level 2) - Still operational, all staff following Covid-19 guidelines.
North Island (other areas) (Level 2) - Still operational, all staff following Covid-19 guidelines.
August 24th, 2021 - New Zealand extends lockdown.
The New Zealand government has extended the nationwide level 4 lockdown until 27/08/21. All deliveries and collections by our partners will be postponed until lockdown is lifted.
What does level 4 lockdown mean for your region?
Auckland - Still operational, all staff following Covid-19 guidelines.
Wellington - Still operational, all staff following Covid-19 guidelines.
South Island - Services temporarily suspended (due to level 4 lockdown), further updates to follow.
North Island (other areas) - Services temporarily suspended (due to level 4 lockdown), further updates to follow.
August 24th, 2021 - New Zealand extends lockdown.
The New Zealand government has extended the nationwide level 4 lockdown until 27/08/21. All deliveries and collections by our partners will be postponed until lockdown is lifted.
What does level 4 lockdown mean for your region?
Auckland - Still operational, all staff following Covid-19 guidelines.
Wellington - Still operational, all staff following Covid-19 guidelines.
South Island - Services temporarily suspended (due to level 4 lockdown), further updates to follow.
North Island (other areas) - Services temporarily suspended (due to level 4 lockdown), further updates to follow.
August 23rd, 2021 - Ireland, backlog on deliveries.
We have been advised by customs in the Republic of Ireland that there is currently a 2 week processing backlog on TOR clearance. We will update when we have more information.
August 13th, 2021 - Services suspended in Canberra, Australia
Under government order Canberra along with the shires of Tweed, Ballina and Byron have gone into a 14 day lockdown. Therefore all collections and deliveries will be suspended and re-scheduled.
July 7th, 2021 - Indonesian Government Announces Lockdown in Jakarta
The Indonesian Government has announced a lockdown in Jakarta, meaning all deliveries to the country will be postponed until 20th July.
June 14th, 2021 - Malaysian Government Extends Lockdown
The Malaysian Government have extended the lockdown in the majority of states until 28th June 2021. This may impact deliveries and collections due to an increase in Police and Army Roadblocks.
May 27th, 2021 - Seven day lockdown in effect in Melbourne
The Australian Government has placed a seven day lockdown which came into effect at midnight on the 28th May. Although local deliveries and collections will still run as scheduled the restrictions mean that our drivers cannot enter any buildings or homes. All deliveries and collections must take place outside the property.
June 17th, 2021 - Update -Lockdown has been lifted in Melbourne, all collections and deliveries running as normal.
May 7th, 2021 - Significant collection and delivery delays in Indonesia
Due to the Lebaran celebrations, road closures will be in place from the 7th May until the 17th of May causing significant delays. The local government has also prohibited anyone to travel during this period.
April 7th, 2021 - Normal service resumes in New Zealand
Following the lifting of restrictions in New Zealand, our services are now fully operational.
March 1st, 2021 - New COVID-19 measures in place for New Zealand
All deliveries and collections in New Zealand are now subject to our 'no contact' COVID-19 guidelines above.
Following Auckland's move into tier 3 restrictions we cannot offer depot collections or deliveries.
You can still book a delivery or collection slot at our Wellington Depot if available.
March 9th, 2021 - Update - Auckland has returned to level 2. Depot collections and deliveries are by appointment only.
February 18th - Depot collections Auckland, New Zealand
Following the move to level 2 we are now able to offer depot collections by appointment only. Customers collecting from our depot must scan the QR code at the entrance, use the provided hand sanitzer and wear a face mask at all times.
February 15th, 2021 - Depot collections suspended in Auckland
Due to the level 3 lockdown restrictions customers are no longer able to collect from our depot. Driver collections and deliveries are still operating.
January 22nd, 2021 - Possible collection and delivery delays in Malaysia
The Malaysian Government have extended the lockdown in the majority of states. This may have an impact on any deliveries and collections due to an increase in Police and Army Roadblocks. We will endeavour to keep to schedule but delays may occur, your patience and understanding is appreciated.
January 19th, 2021 - Isolated lockdowns in Indonesia
The Government have enacted isolated lockdowns in Jakarta, this has caused some disruption which may result in delays to deliveries. We will update this page when we have more information.
January 8th, 2021 - Lockdown in force in Brisbane, Australia
In accordance with Government lockdown guidelines our Brisbane depot has been closed. This will effect all deliveries, collections and depot visits in the region. We apologise for the inconvenience caused. We will update this status and those customers affected when we have more information.
Update January 11th 2021: Lockdown has been lifted. Collections and deliveries running as normal.
December 21st, 2020 - Shipments from UK to the EU
All shipments from the UK to the EU are subject to delays as services are temporarily suspended. Further updates to follow as more information becomes available, however customers are still able to place orders.
December 7th, 2020 - Hong Kong collections and deliveries
As a result of the latest lockdown restrictions in Hong Kong our drivers are unable to enter buildings. All collections and deliveries will be at street or basement level until restrictions ease.
December 3rd, 2020 - Lockdown in Hong Kong
The latest COVID-19 lockdown in Hong Kong has meant Seven Seas Worldwide are forced to reduce support for the collection of Customer's MoveCubes. We are scheduling revised collection dates with customers directly.
We still are accepting orders for new MoveCubes for collection and shipping in mid-January 2021.
[update: December 17th, 2020 - We are now accepting MoveCube orders for collection in Early February 2021]
November 19th, 2020 - Isolated lockdown in Adelaide, Australia.
Due to a government ordered lockdown within the Adelaide metro area our depot is closed until the 25th of November. Customers affected have been contacted.
November 18th - Increase in shipping charges and likely delays due to congestion.
Due to unprecedented congestion in the sea ports around the world as a result of an increased number of shipments and delays due to COVID-19, our shipping partners have increased their shipping charges. We are therefore forced to increase our shipping charges as a result. This does not effect existing booked and in-transit customers as it is not our policy to add surcharges.
The congestion in ports has also resulted in delays of 14+ days, this is not anticipated to improve with the Christmas holidays now approaching, but we anticipate these delays to come back in line with our estimates in early 2021.