Our no hidden charge guarantee explained
We guarantee to honour the prices within our full quote provided you follow our terms and conditions and don’t ship any prohibited items. Please always ensure you have read the full quote. This gives you a full breakdown of the charges. We are the only shipping company specialising in shipping personal belongings that does this.
However there are times when customers do receive additional charges.
These charges are called avoidable charges.
What is an avoidable charge?
At Seven Seas Worldwide we try and keep it as stress free for you as possible. However when you are navigating a world of rules, regulations and red tape it becomes very complicated. If there are any discrepancies between your paperwork and shipment, customs are likely to levy a charge against the shipment which will need to be paid in order for your personal belongings to clear customs.
Table of charges
"Personal Effects" refers to privately-owned items that can be worn or carried on the person or items that are used in the person's residence and are not commercial goods meant for re-sale. They must be bona fide property of the person sending these items for 6 months or more. Actually, let’s break it down a bit.
Ask yourself the following questions:
- Can I wear it? - Yes, allowed.
- Can I drink it? - Perhaps in certain countries and only a certain amount. Any duty applicable will be charged by Customs at the destination.
- Can I plant it? No. That’s not allowed.
- Can I smoke it? No. Not allowed either.
- Can I take items that are used to fix something? No. Spare parts or car parts are not classified as ‘personal effects’.
- Can I take items that I use for my trade or livelihood? Yep. These are classified as ‘personal effects’.
You probably don’t need us to tell us this but...well we’re going to tell you anyway. Your name, destination address and customer reference number should be clearly written on each box, suitcase or other item. There will be a charge for each incorrectly-labelled box, suitcase or other item. You have been warned. Here are the charges:
Australia AUD 5.00 each
Canada CAD 4.00 each
China CNY 30.00 each
Hong Kong HKD 30.00 each
Ireland (Eire) Euros 3.00 each
New Zealand NZD 6.00 each
Singapore SGD 6.00 each
South Africa ZAR 30.00 each
United Kingdom GBP 2.00 each
United States USD 4.00 each
Australia AUD 5.00 each
Canada CAD 4.00 each
China CNY 30.00 each
Hong Kong HKD 30.00 each
Ireland (Eire) Euros 3.00 each
New Zealand NZD 6.00 each
Singapore SGD 6.00 each
South Africa ZAR 30.00 each
United Kingdom GBP 2.00 each
United States USD 4.00 each
Seven Seas Worldwide provides you with chemically-hardened shipping boxes to securely pack your personal effects. They’re great. These boxes are made specifically for the Seven Seas Worldwide group and we strongly recommend that you use them to ensure the safe and secure shipment of your unaccompanied excess baggage. You won’t find another box like it.
We understand how difficult it is to estimate the exact numbers of boxes you may require; consequently we suggest that you overestimate the number of boxes you think you’ll require – after all, it’s better to have too many than not enough, right?
All unused boxes will be recollected at the same time as your packed boxes. In circumstances when these boxes may have been soiled (for example, the packing box has been assembled but not used to pack) there will be an additional charge for each box that is returned in an unusable state or not returned at all. That’s how we roll. The charges are:
Australia AUD 15.00 each
Canada CAD 10.00 each
China CNY 70.00 each
Hong Kong HKD 70.00 each
Ireland (Eire) Euros 10.00 each
New Zealand NZD 15.00 each
Singapore SGD 14.00 each
South Africa ZAR 75.00 each
United Kingdom GBP 5.00 each
United States USD 10.00 each
Each box has a maximum weight allowance of 30kg. You will be advised of the maximum weight allowance at the time of booking. If any of the boxes in your consignment exceed the maximum weight, an additional charge will be applied. The additional charge will be the accumulated exceeded weight calculated as additional boxes.
At the same time as you receive your empty boxes you will also receive all the forms and a list of all the documentation required. All the completed forms and documentation required should be enclosed within the envelope supplied and attached securely to the TOP of the first box. If the documentation is not returned at the time of collection and we need to contact you to recover the outstanding documentation there will be an additional charge for each document:
Australia AUD 5.00
Canada CAD 8.00
China CNY 50.00
Hong Kong HKD 60.00
Ireland (Eire) EUR 6.00
New Zealand NZD 5.00
Singapore SGD 10.00
South Africa ZAR 55.00
United Kingdom GBP 5.00
United States USD 7.00
Should you require your documentation pack to be posted to you, there will be an additional charge for each request:
Australia AUD 15.00
Canada CAD 15.00
China CNY 100.00
Hong Kong HKD 120.00
Ireland (Eire) EUR 15.00
New Zealand NZD 20.00
Singapore SGD 20.00
South Africa ZAR 130.00
United Kingdom GBP 10.00
United States USD 15.00
Every consignment needs to be custom-cleared on arrival in the destination country. If the destination address is changed after your consignment has arrived and custom-cleared in the destination country, a new custom clearance will have to take place. This will incur an additional charge of:
Australia AUD 60.00
Canada CAD 50.00
China CNY 350.00
Hong Kong HKD 350.00
Ireland (Eire) Euros 36.00
New Zealand NZD 70.00
Singapore SGD 70.00
South Africa ZAR 375.00
United Kingdom GBP 25.00
United States USD 50.00
Should you change the service of your booking – such as change a door-to-depot shipment to door-to-door, or change a by air booking to by sea – an additional charge will be incurred:
Australia AUD 60.00
Canada CAD 50.00
European Union EUR 36.00
Hong Kong HKD 350.00
New Zealand NZD 70.00
Singapore SGD 70.00
South Africa ZAR 375.00
United Kingdom GBR 25.00
United States USD 50.00
If you are shipping a bike, you should remove the pedals prior to the collection. If the pedals need to be removed by Seven Seas Worldwide staff there will be an additional charge of:
Australia AUD 36.00
Canada CAD 30.00
China CNY 210.00
Hong Kong HKD 350.00
Ireland (Eire) Euros 22.00
New Zealand NZD 42.00
Singapore SGD 41.00
South Africa ZAR 225.00
United Kingdom GBP 15.00
United States USD 30.00
Payment must be made within 7 days of the collection/ invoice date. If not, late payment charges will incur:
Australia
AUD 60.00 after 7 days and AUD 36.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas Worldwide support
Canada
CAD 50.00 after 7 days and CAD 30.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
China
CNY 350.00 after 7 days and CNY 210.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
Hong Kong
HKD 350.00 after 7 days and HKD 210.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
Ireland (Eire)
Euros 36.00 after 7 days and Euros 22.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
New Zealand
NZD 70.00 after 7 days and NZD 42.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
Singapore
SGD 68.00 after 7 days and SGD 41.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
South Africa
ZAR 375.00 after 7 days and ZAR 225.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
United Kingdom
GBP 25.00 after 7 days and GBP 15.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support
United States
USD 50.00 after 7 days and USD 30.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support.
Malaysia
MYR 159.00 after 7 days and MYR 96.00 for each additional week thereafter, week one starting on the first Monday after day 7, up to a maximum of 12 weeks. After 12 weeks your consignment will be given to a local charity that Seven Seas support.
All shipments by air are subject to a security inspection including an x-ray scan prior to loading. Seven Seas Worldwide cannot return any confiscated goods under any circumstances. Any Prohibited Hazardous Goods found in your shipment will be removed and destroyed. Confiscation of ‘Prohibited Goods’ will incur an additional charge of:
Australia AUD 180.00
Canada CAD 150.00
China CNY 1050.00
Hong Kong HKD 1050.00
Ireland (Eire) Euros 108.00
New Zealand NZD 210.00
Singapore SGD 210.00
South Africa ZAR 1125.00
United Kingdom GBP 75.00
United States USD 150.00
This page was last updated on 1st July 2021.
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